Tag Archives: Leadership

Episode 92 – Embracing Culture and Diversity with Chef Omar Anani



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. Are you feeling the pressure to find and keep staff? You’re not alone. 80% of restaurants struggle with staffing. So, what do the other 20% do? They create a culture that amplifies the team experience over the guest experience. Now, before you say that is crazy talk…hear me out. Right now in your market there are other restaurants in operation. You all buy from the same vendors or suppliers. You all hire from the same labor pool. So why do 20% thrive and the other 80% struggle? It comes down to culture. I believe in culture SO much that my third book (Your Restaurant Culture Sucks) is focused on the exact steps you must take to create a culture that will allow you to fix the staffing issue so it doesn’t become an issue for you again. Okay, so since we’re talking about culture and change my guest today is the perfect example of both. Omar Anani is a James Beard Finalist for Best Chef in The Great Lakes 2022. He is also a member of my elite private coaching program called The Restaurant Accelerator. Yes, even celebrity chefs need a coach. I just got back from a 4 day site visit where I go to work side-by-side with him and his team at his restaurant called Saffron De Twah in Detroit. We sat down early in the morning to talk about where restaurants are now and some real great ideas to change your culture. Let’s jump into the conversation…

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Episode 91 – Restaurant Disruption with Jen Kern



Welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. Seriously, who wants to be common? Common is average and being average…well, it sucks. I don’t know about you, but doesn’t it seem like this year is already a roller coaster of crazy? Supply chain shortages. Inflation creeping up. Gas prices skyrocketing. It’s enough to make a grown person cry or start day drinking…which you really need to stop because that is just a whole other level of issue that requires some therapy! I feel that the word for this year is disruption. Everything we know is going to get shaken up throughout this year and you’ll need to get your adaptive superpowers ready to take advantage of opportunities when they pop up. My guest today is very familiar with the digital disruption going on in the restaurant industry! Jen Kern is a digital strategist for Qu which helps large restaurant group streamline their digital tools to be more effective. She’s also a high-energy powerhouse that loves restaurants and seriously wants you to get to the next level in your business. Let’s jump into the conversation…

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Episode 90 – Digital Restaurant Strategies with Carl Orsbourn & Meredith Sandland



Welcome to The Restaurant Coach Podcast it is the cure for the common restaurant. The digital frontier is here my friends and if your restaurant is not actively looking on creating a strategy that incorporates digital delivery into you revenue steams you are going to be in big trouble this year. Digital isn’t just about making it easier for your guests to buy, it’s about making it customizable and flexible to work with their lifestyle and their schedules. The pandemic took traditional dining and shook the shit out of it like a giant snow globe. And if you think things are going to go back to normal or like they were before 2020 you are fooling yourself. The law of the universe is that you must adapt or you become extinct! My guests today have a book out that I am recommending every restaurant owner and operator read because the information inside might just allow you to stay ahead of where the market is going. Carl Orsbourn and Meredith Sandland are the authors of Delivering The Digital Restaurant: Your Roadmap to The Future of Food. It’s also available on Audible for those that prefer to listen to books. Let’s jump into the interview and get ready to get your digital dining on….

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Episode 88 – 6 Steps to Set Your Restaurant Up For Success This Year



Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. Here we are. It’s a new Year, a new you, and this is the year you make all those changes to your restaurant that you were going to do last year. Then January 1st came around and you were excited to get it all started. You are going to finally stop playing small and conquer your market.

Yeah, I know you made those same promises at the beginning of this last year too. But this year is going to be different, right

Oh, Not so fast.

Restaurant success isn’t rocket science, it’s people science. Once you understand that (and more importantly yourself) you’ll be on your way to finally breaking free from where you are now.

Here are 6 steps you must take to set your restaurant up for massive success in any year!

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Episode 87 – Omicron Action Plan for Restaurants



And welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. I wanted to give a big thank you out there for all the listeners and subscribers around the world that have become a member of The TRC Tribe. It’s a New Year and that always brings about excitement for change and also usually a bit of challenge. Right now Omicron is dominant the news as cases rip through our communities and once again has an impact on the restaurant industry. Are you feeling a little déjà vu? Well you’re not alone. If the pandemic of 2020 showed us that we need to expect the unexpected and have a plan. This last Sunday I did a training inside my private Facebook group called The Restaurant Coach Nation where I deliver free training each week to the members. This time I shared my Omicron Action Plan that Independent restaurant need to start implementing. So let’s jump into the training session…

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Episode 86 – The Ultimate Hiring Formula



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. I have some great news today! For those that have been asking for the audio-book versions of my best selling books Your Restaurant Sucks, Your Restaurant STILL Sucks and my booklet Outstanding Mindset are finally all available on Audible and at the iTunes Store! That’s right you can listen to the audio version and start getting the restaurant you want. Today, I want to share with you a chapter from the Your Restaurant Still Sucks audio book. Now, this audio-book was a beast full of content and it came it at over 12 hours packed with tools, tip, and ways you can make more while working less In your restaurant. I was honored to get professional narrator Sean Pratt…who is my favorite audio-book speaker and has done some high profile books for big name authors! This sample today hits home with a challenge many are facing today and that is hiring. So kick back and and enjoy…

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Episode 85 – How To Brainwash Your Staff



Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. So, how’s this year been for you and your restaurant? Good? Great? Does it suck? Or is it incredible? Just know that wherever you are things will change. That’s part of life. You can’t stay the same or you won’t grow, if you don’t grow, you can evolve, and if you don’t evolve, you’re slowly dying. Look at the restaurant brands that are no longer open in your market today and you’ll see the same pattern. Restaurant opens. Restaurant gets busy because they’re new in town. They stop training and growing their people and sure enough they close. It might not be fast and that the sad part. They could just limp along for years before they life support cord is finally pulled. They could have been saved if they had asked for the right help. Instead they got input and ideas from others who were just looking out for them. Why is it that bad advice often disguises itself as good intentions? Now, if your listening to this podcast it means you don’t want that fate of slow death to happen to you. You want to break free from having your restaurant run your life and for that you need people. Not only good people, you need the right people. Once you have the right people on your team it’s time to brain wash them!

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Episode 84 – Fatal Mistakes That Restaurants Make



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. I just wrapped up my annual three day in person LIVE event called The Restaurant Success Summit and if you missed it…You missed over 18 hours of knowledge bombs being dropped from guest speakers like Kelley Jones, Bruce Irving, Bo Bryant, Zack Oates, Eva Ballarin and myself. It was intense and I saw a few people fill up two notebooks.

Now if you missed that…I have another opportunity for you to still get some tools that can get your restaurant ready to THRIVE in 2022. Starting November 17th I am going to be doing the 3-Days To Thrive Challenge! And here’s the best part…it’s totally FREE for the first 100 people to sign up. You give me three days and I’ll give you the very best tools I have shared with members over this past year that I have seen have the biggest impact on their culture and bottom line. You give me the commitment of your time and I’ll deliver the goods. Sound fair?

If you want I sign up just head over to 3DaysToThriveChallenge.com and save your spot. I’m going to keep it a small group so I wouldn’t wait. That’s www.3DayToThriveChallenge.com Okay. As I look back over these last 12 years I have spent building The Restaurant Coach brand I’ve looked over past coaching notes and I have identified the 19 most lethal mistakes that average restaurants make!

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Episode 83 – The Cure For the Labor Crisis



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. So let me ask you a question…are you having a hard time finding people to work at your restaurant? I hear from so many restaurant owners each week saying that the war for talent is on like Donkey Kong. But is it really? Do we have a war FOR talent or is this in reality a war WITH talent. When people say that “These kids today just don’t want to work” my reply is “that’s not true. They just don’t want to work for you.” I want to share with you today the same cure I teach members of my Restaurant Accelerator Coaching Program. I can say with 100% certainty that when you implement the things I am going to share with you on this episode, you won’t have a labor shortage again. And all of this started with a dream I had….

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Episode 82 – Lessons from Wolfgang Puck’s Kitchen with Gregg Brickman



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. If you are looking for the edge that could give you the breakthrough you want for your restaurant then check out a couple of my LIVE training sessions that I offer in Scottsdale, Arizona. Every other month I hold a very intimate and intense two-day workshop called The Restaurant Owner Bootcamp when we dig deep into The 8 Driving Forces of Restaurant Success. You can find more info and secure your seat for the next Bootcamp at www.RestaurantOwnerBootcamp.com. And every October I have my premier 3-day event called The Restaurant Success Summit with 5 other industry’s experts and a massive 18 hands-on workshops in just 3-days. You can get seats for this event at www.RestaurantSuccessSummit.com. Okay, no more sales pitches. Today, I am honored to have a long overdue conversation with a fellow Wolfgang Puck Alumni Chef Gregg Brickman. Greg and I ran the famous Wolfgang Puck Catering and as we look back we see that some of the best training we every received about build a team and culture came from those years with Wolf. Let’s jump into the interview…

Show Links:

Book A Success Strategy Session

Restaurant Owner Bootcamp

Restaurant Success Summit

Get Daily Text Tips To Make Your Restaurant Better

Join The Restaurant Coach Nation