Monthly Archives: July 2021

Episode 77 – Restaurant Success is 80% Mindset

Welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. I get interviewed quite often to be on other podcast and today I wanted to share with you an interview I did with Rev Ciancio and John Shaw from their Restaurant Executive Mastery Podcast. During this interview I am going to tell you exactly why restaurants get stuck and what you need to focus on TODAY to break free from your restaurant running you. Let’s jump into the interview…

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Episode 76 – Listen To Your Guests Or Lose with Zack Oates

Welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. As restaurants recover from the pandemic you might have noticed a shift in guest dining behavior. While the pandemic did drive takeout and delivery to new heights…the demand is still high. Having a solid way to interact with your guests and maintain that sense of a “table touch” is what digital feedback is all about. My guest today is an expert at keeping that connection between your restaurant and the digital diner. Zack Oates is the founder of a company called Ovation. Not only is Zack an innovator, he’s also a really great guy that I am honored to call a friend. Let’s jump into my interview with Zack….

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Episode 75 – The REAL Secret to Restaurant Success is Culture

Welcome to The Restaurant Coach Podcast! It is the cure for the common restaurant. I’m putting the final edits on my third book called Your Restaurant Culture Sucks. I choose the topic of culture because I think it is the secret sauce that separates the good, from the great, from those that truly are outstanding in their market. Culture isn’t something that can be fixed quickly, especially if you’ve allowed a toxic one to run amuck in your restaurant. Today’s session is from a session I did in February 2020 at Hospitality Innovation Planet in Madrid. It has to be one of my favorite shows to speak at because they people there are like sponges when it comes to learning and improving themselves. The production is organized by my good friend and fellow consultant Eva Ballarin who runs a world class congress for those that want to become their best. If you have the chance to go then this is one show you want to put on your bucket list! Let’s go have a seat and image you’re there with me in Spain…

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Episode 74 – Seven Rules for a Kick-Ass Restaurant

I know they say that rules were made to be broken and for independent restaurants you really do want to break them especially when it comes to your training systems and marketing. Now when it comes to culture and operations there are some rules that you want to follow like they were carved into stone like the commandments! In fact there are seven rules you must follow religiously if you want to have a kick-ass restaurant. Today’s Sunday Seminar was taken from the LIVE training I do each weekend inside my private Facebook group called The Restaurant Coach Nation. It’s FREE to join, just answer three questions to make sure you work in the restaurant industry so I can keep the riff raff out. Just head to Facebook and search for The Restaurant Coach Nation. It’s that easy.

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