Tag Archives: restaurants

Episode 30- Customer Service with Andrew Carlson

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is author, speaker, and customer service guru, Andrew Carlson.

Carlson Hospitality was founded by Andrew Carlson in 2017 with a single mission: to help restaurants create a sustainable business and impact their community through service in Los Angeles. We approach each of his clients with fresh eyes and develop custom-made strategies. Let Andrew help you make your dreams a reality.

Connect with Andrew:

Website

Instagram

Twitter

LinkedIn

Get Andrew’s book: Customer Service is the Bottom Line

In closing…

Incredible service not only is comprised of the mechanical aspects like serving from the left and clearing from the right, it also contains the human element. That’s called hospitality. When you combine the mechanical and human together it creates that synergy that today’s guests have come to expect. Here’s the real secret to amazing service… It has to be constantly managed and monitored. I’m a big believer that incredible service teams are orchestrated and guided like a well-choreographed ballet.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…when would NOW be a good time? There is also little known deal that you can pick up both Andrew and my book for a great package price (Plus the Kindle versions too)! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 29 – Connecting With Presence with Chloe DiVita

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is Chloe DiVita. An empowerment mentor and digital strategist who has worked with some amazing brands like BlogPaws. She is a sought-after public speaker that helps people connect their message with their community.

Connect with Chloe:

Website

Instagram

Twitter

LinkedIn

In closing…

Connecting is important for your brand to truly stand out. You have to connect with the guest and you have to connect with your team. Too many restaurants focus on the guest experience and ignore the team experience. You have to have both and some would argue that you should focus on the team experience a little bit more. Culture does flow down, not up. How you treat your team is how your team will treat your guests. Don’t neglect that.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…what are you waiting for? There is also little known deal that when you pick up a paperback copy, you get the Kindle version for free. I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 28 – Culture for Dummies with Mike Ganino

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today I am extremely honored to have Mike Ganino as my guest today. Mike is a culture guru and has a book being released in May title Culture for Dummies.

Connect with Mike:

Website

Instagram

Twitter

LinkedIn

Special Gift for Podcast Listeners: http://www.mikeganino.com/donald

Buy Mike’s Book on Amazon!

In closing…

Your restaurant’s culture is the life force of your brand. It creates energy. That energy transcends and influences your staff. That trickles down to encompass the guest experience. To those on the outside looking in, it can be either a beacon or a warning sign. Never underestimate the power culture has on your restaurant’s bottom line.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…what are you waiting for? There is also little known deal that when you pick up a paperback copy, you get the Kindle version for free. I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 27 – Let’s Talk Leadership with Yigal Adato

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today I am very honored to  introduce today’s guest, Yigal Adato to the show. Yidal is a world renown leadership expert and keynote speaker. Today he is going to give us his answers to the questions lined up for Season Two which I call The Dirty Dozen.

 Contact Yigal if you are interested in leadership coaching or if you are looking for a dynamic speaker for your event. http://yigaladato.com/

Pawn Leaders Podcast available on:

iTunes 

Stitcher Radio

In closing: Leadership in any business is about personal accountability and stepping up to actually be the lead your team wants. Remember that being a leader is not a title, it’s an act. A conscious act to help another person become their best, while at the same time becoming your best! What is the number one element missing in leadership today, you ask? It’s the raw courage needed to stand there and say, “I own this.”

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…what are you waiting for. There is also little known deal that when you pick up a paperback copy, you get the Kindle version for free. I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 26 – Bruce Irving from Smart Pizza Marketing

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. We are kicking off Season Two of the show and from listeners feedback you wanted more questions and more ways to turn your restaurant into the kick-ass establishment you know it can be. This season will be a mix of expert interviews and some deep dives into topics that you requested. Remember you can always email me topics or questions at donald@therestaurantcoach.com

With that let me introduce today’s guest:

 I am honored to have Bruce Irving from Smart Pizza Marketing on the show.

Welcome Bruce…

Links:

Smart Pizza Marketing

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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Episode 25 – Why Your Teamwork Might Suck

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Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 25. We have preached teamwork so much that the idea of teamwork has become diluted. We have poisoned our own restaurants by talking a good game that on the surface sounds wonderful. What we end up with in reality is far from the uplifting quote floating around the employee bulletin board or mentioned during pre-shift.

We have become cynical and weary when other talk about teamwork as if it is the proverbial “boy who cried wolf.” While we want teamwork, it has become elusive and hard to find in today’s restaurants. Sure, it’s easy to blame the younger generation and say they don’t know what teamwork is all about. That is an easy out and is not accurate. If they do not know what teamwork it, it is because of the fact we have not set the example. Let’s talk about why teamwork doesn’t always work.

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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Episode 24 – Hiring and Online Reviews with James Pecherski

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Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 24 and I am honored to have as my guest James Pecherski the owner at Casa Taco in Albuquerque. This segment was from my Facebook Live Show on Monday evening at 7:30 pm MST. Tonight we talk about hiring and the double edge sword of online reviews.

Casa Taco Website

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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Episode 23 – Wine, Culture and the State of the Restaurant Industry with Brian Duncan

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Welcome to The Restaurant Coach™ Podcast. It is the cure for the common restaurant. This is episode number 23. This episode was taken from Facebook show. I do apologize for some of the tech issues, however the information from my guest was too good not to share.

Welcome to The Restaurant Coach Facebook LIVE Talk Show. I am your host Donald Burns and this show is one I do weekly to bring you industry insights and solutions to help you get the restaurant you want. Tonight’s guest is an icon in the Chicago restaurant world. It’s with great pleasure that I welcome the founder of Bin 36 and the owner of Down to Earth Wine Concepts, my good friend Brian Duncan to the show.

Link:

Go Wine

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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Episode 22 – Let’s Talk About Your Culture

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Welcome to The Restaurant Coach™ Podcast. It is the cure for the common restaurant. This is episode number 22 today I want to talk about Culture. You’ve heard that word before. Contrary to what some believe it’s not an urban myth. Culture is the lifeblood of your restaurant and bar. It’s a beacon that sends a vibe to those that like the message your culture sends out. It’s like your own personal bat signal for your brand. So yes, it’s a big deal.

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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Episode 21 – Stop Saying Think Like An Owner

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Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 21 tonight I want to talk about a common phrase I hear said everyday in restaurants…If you are a restaurant owner or manager (ugh, I do not like the word manager, however bear with me). You have probably either spoken these words or heard them said to you, “You need to think like an owner!”

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com  to APPLY TODAY.

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