Tag Archives: Your Restaurant Sucks

Episode 60 – How to Convert Guests Into Raving Fans with Rev Ciancio

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Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. Is it just me or are you seeing the restaurant world changing right before your eyes? It’s crazy out there right now. So what can you do to help stabilize some of the insanity going on around you? It’s hard to control sales, but one thing you can control is your profitability! Since COVID hit, I have had all of my private coaching clients and members of my mastermind group shift their focus on increasing profits. How do you ask? It’s not as hard as you think. I actually outline the steps you need to take in an eBook called: 9 Ways to Make More Money in 90-Days! It’s a bold statement that I have proven works in any size restaurant. In fact, I beta tested this system out with over 100 independent restaurants in 7 different countries and everyone who followed the system saw an increase in their profits. Head over to www.restaurantKPimastery.com to grab the eBook and get started.

Turning one time guests into repeat guests is always the goal for any restaurant. The real secret is to make that returning guest a raving fan. When you have raving fans, they don’t just come down when you have a coupon or discount. They drive past all the others to visit you. Loyal guests are your salvation when times get tight. People still eat out even when times are tough like they are now. It might be dine in, takeout, or delivery. When someone spends money with them you must be capturing their data so you can start a relationship with them. That is the first step to creating raving fans.

My guest today is a master at helping restaurants convert regular guest into raving fans. Rev Cancio is a real ordained minister that found his true calling helping restaurants. Let’s jump into the interview…

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Episode 59 – The Future of Restaurants with Kyle Inserra

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Welcome to The Restaurant Coach ™ Podcast, it is the cure for the common restaurant. If you have listen to this show before you know I have a list of the seven deadly sins that you want to avoid.  The number one sin in any restaurant is mediocrity. The second sin is not knowing your numbers. I can give you the other five as well.

When it comes to helping you with sin number two: not knowing your numbers, I have a solution. Check out my new program called Restaurant KPI Mastery. I partnered up with the number one KPI and efficiency consultant in the world, Darren Manzari to create a new program that has been beta tested with 100 independent restaurants in 7 countries has shown an average increase of 8-12% for clients. One client actually has been consistently hit 18% for the last three months and this is with COVID happening! Head over to www.RestaurantKPIMastery.com to get a demo and see if it can help you and your restaurant.

Today on the show I am joined by restaurateur and real estate expert Kyle Inserra. Kyle is my go to person when I have clients that need guidance on how to create a partnership with their landlord. Now it the perfect time to either renegotiate with your current landlord or maybe even find a better location for your restaurant. Before we jump into the interview, A quick shout out to our sponsors for this show. If you are looking for a badass POS System to compliment your badass restaurant, then go and check out Upserve at www.upserve.com. Okay, let’s get to it…

I want to hear from you! The easiest way to reach me is to text! +1 (505) 393-4750

 

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Episode 58 – Create a Michelin Star Culture with Terrance Brennan

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Welcome to The Restaurant Coach ™ Podcast, it is the cure for the common restaurant. Are you setting the expectations for your team? Are you really holding them accountable? You might be a little disappointed with yourself when you get honest about what is really going on inside your restaurant’s culture. Your restaurant’s culture is the life force of your brand. It creates energy that transcends and influences your staff. It trickles down, encompassing and shaping the guest experience.

Now on today’s show I am honored to have on this episode a good friend and Michelin Star award winning chef, Terrance Brennan. For as many awards as this man has won, I am in awe of how humble he is. This is a true leader in the restaurant world. Let’s jump into the interview

Show Links: www.terrancebrennan.com

I want to hear from you! The easiest way to reach me is to text! +1 (505) 393-4750

 

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Episode 57 – Stand Out with Your Marketing with Matt Plapp

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Welcome to The Restaurant Coach ™ Podcast, it is the cure for the common restaurant. Are you creating opportunity with your marketing? Are you using third party delivery as a way to extend your brand? Are you standing out or just making noise on social media.

My guest today started in the radio sales business and now has one of the leading restaurant marketing agencies in the world. Let’s jump into my conversation with author and marketer, Matt Plapp.

Show Links: www.mattplapp.com

I want to hear from you! The easiest way to reach me is to text! +1 (505) 393-4750

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Episode 56 – How To Increase Profits with Darren Manzari

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Welcome to The Restaurant Coach ™ Podcast, it is the cure for the common restaurant. Let’s talk about where your restaurant is and where it should be with profits. We all know what we should be doing. That’s the problem most independent restaurants face, you should all over yourself! If you ever want to break free from average profits and stop your restaurant from running you, then you must turn those shoulds into musts. Today on the show I have the honor of having the number one Key Performance Indicator consultant in the world, Darren Manzari on the show to share ways he has taken his new restaurant from losing money in it’s first month to now averaging 17% profits. If you ever felt like your restaurant could be doing better, then settle in and listen to this conversation.

Show Links: www.RestaurantKPIMastery.com

I want to hear from you! The easiest way to reach me is to text! +1 (505) 393-4750

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Episode 55 – 9 Ways to Make More Money

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Welcome to The Restaurant Coach ™ Podcast, it is the cure for the common restaurant. This is a special edition of the show. For this episode it’s just going to be a conversation between you and me. I know that many restaurants are really struggling with profits. I want to share with you 9 Ways to Make More Money in 90-Days on this episode.

So let me start off with a question…Have you ever wanted more money in the bank? I think most people would say yes. And I’m here today to tell you getting more money comes down to a few key things…and yes, they are all legal.

Show Links: www.RestaurantKPIMastery.com

I want to hear from you! The easiest way to reach me is to text! +1 (505) 393-4750

 

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Episode 54 – Badass Marketing with Bruce Irving

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Welcome to The Restaurant Coach ™ Podcast, it is the cure for the common restaurant. Now before we jump in today’s episode allow me to go on a little rant about what is the number one thing holding you back from getting the restaurant you want. You are lying to yourself. Denial is a powerful emotional drug that tempts us to stay where we are. It comes from that place inside of all of us that doesn’t want to know the truth. It’s the byproduct of the infamous comfort zone we all have. You know that place where we retreat to escape the world and feel really comfortable.

We avoid the truth because sometimes it can be both painful and fearful, that’s a double whammy! Your options, make the changes you know deep down inside that you must or stay safe in your comfort zone. You probably know what most people choose. They justify that decision to stay in their comfort zone by using what is known as verbal softeners. These are little white lies that are designed to make you feel good for now. Maybe you’ve heard or said some of these yourself:

Things are not that bad

It could be worse

Eventually they’ll change

It’s just a rut.

I love that last one. When people tell me they’re just in a rut I reply, the only difference between a rut and a grave is the depth.

Here’s a thing, all those statements are fear dressed up as optimistic banter. You can convince yourself pretty much of anything, including how bad you’re supposedly not doing.

Here is my restaurant coach prescription: stop lying to yourself. If things are not 100% the way you want them, stop coming up with excuses and lies. You’ll never get what you want from your restaurant or from yourself for that matter, until you admit that things sometimes just suck.

If you want to stop working so hard and make more profits, then head over and check out restaurant KPI mastery. I partnered up with the number one KPI & efficiency consultant in the world, Darren Manzari to create a new program that has been beta tested with over 100 independent restaurants in seven countries. Honestly I was blown away with the results. Members of the group have been averaging an increase of 8 to 12% in their profits. One client actually has been consistently hitting 18% profit for the last three months and that is with COVID happening! Head over to www.restaurantKPImastery.com to get a demo and to see if it could help you in your restaurant.

Now let’s jump into the episode with marketing master, Bruce Irving from Smart Pizza Marketing. www.smartpizzamarketing.com

I want to hear from you! The easiest way to reach me is to text! +1 (505) 393-4750

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Episode 53 – Leadership in a Crisis with Kelley Jones

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Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. Right now the COVID-19 pandemic is wreaking havoc on you as a leader! Join me and special guest, Kelley Jones, from Kelley Jones Hospitality and he drops tips you can apply NOW to become a better leader and emerge from this crisis even stronger.

But before we get to the interview, let me ask you a question about your numbers. Are you happy with the profits you are seeing currently? If not, what if I had a way to increase your profits 5-10% in the next 90-days? Sound too good to be true? Well, it’s not. In fact, over 100 other independent restaurants have done exactly that by tracking and managing certain Key Performance Indicators or KPIs. In fact, I would bet that you could be leaving 5-15% on the table by not monitoring your KPIs. I partnered up with the leading KPI expert in the world, Darren Manzari and we created a system that will not only allow you to track and manage your KPIs, we’re going to coach you on how to improve them so you can put more money in the bank. You can start by taking the Restaurant KPI Mastery Challenge to see how effective you are right now at running your restaurant. It just takes a few minutes and I am sure the results will shock you. Head over to www.restaurantKPImastery.com  to take the challenge. Okay, let’s dig into the conversation with Kelley Jones…

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Episode 52 – The New C-19 Economy with Chef Craig Shelton

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Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. On this episode I get to speak to James Beard award winning chef and consultant Craig Shelton as we discuss the new economy that will be formed from this crisis and how you can adapt to not only survive but to thrive.

Before we jump in to the interview allow me to ask you a question: Are you getting the help you need to take your restaurant to the level you know it can become? Are you the best version of yourself that you can be? If not, then we should have a talk about where your restaurant is now, where you want to be, and see if I can help you get there faster. Right now I am scheduling 1:1 Comeback calls for independent restaurant owners that want to get a plan together to rebound and recover from COVID-19. Here’s the catch, there isn’t one! I am will to give you an hour of my time if you are committed to showing up and being honest about how your restaurant is doing. This is not a call to whine about your team or your market. This is an action planning call to get you the restaurant you know it could be. Just head over to my website at www.therestaurantcoach.com to book your call today! Now, my calendar does fill up quickly, so don’t wait. Take some action and book you call with me today.

Okay, let’s jump into the conversation with Chef Craig Shelton…

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Episode 51 – A Post Coronavirus Marketing Plan with Bruce Irving

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Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. On this episode we have a conversation with the one and only Bruce Irving from Smart Pizza Marketing as we dig down into creating your post COVID marketing plan.

But before we get to the interview, let’s about your numbers. Allow me to be honest with you. COVID -19 isn’t your fault, but how you ran your restaurant before COVID-19 is. Tracking and managing certain Key Performance Indicators or KPIs has never been so important. In fact, I would bet that you could be leaving 5-15% on the table by not monitoring your KPIs. I partnered up with the leading KPI expert in the world, Darren Manzari and we created a system that will not only allow you to track and manage your KPIs, we’re going to coach you on how to improve them so you can put more money in the bank. You can start by taking the Restaurant KPI Mastery Challenge to see how effective you are right now at running your restaurant. It just takes a few minutes and I am sure the results will shock you. Head over to www.restaurantKPImastery.com  to take the challenge. Okay enough of the sales pitch, let’s jump into the episode with Bruce Irving.

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