Category Archives: Podcast

Episode 33 – Your Hiring Sucks!

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Hiring can suck if you allow it to get the best of you. The number one rule is stop lying to yourself and don’t compromise your standards!

Here is a 5-Step Formula to improve your hiring.

  1. Recruit better
  2. Interview better
  3. Onboard better
  4. Train better
  5. Retain better

Restaurant change starts with you changing your habits. I know that sounds basis and not exactly the answer you are looking for, but it’s true. ⁣

If you need help breaking bad habits then sign up for my elite group called Restaurant Masterminds. ⁣

We start off in September with a 90 Leadership Boot-camp focused on The 7 Driving Forces of Restaurant Success to get you ready for our 2-day conference called The Restaurant Success Summit where you will get 16 workshops and immersed learning for 22 hours with 10 world class restaurant experts! ⁣

The new restaurant (and life) you want starts with a decision to attend. Do it now. Do it now. Do it now. Do it now. Do it now. Do it now. Do it now. ⁣

Only 200 seats left! Don’t wait.

www.restaurantsuccesssummit.com

You can pick up any of my books at Amazon.

www.amazon.com/author/donaldburns

Join the TRC Nation TODAY!

Get more solutions and subscribe to my newsletter at: www.therestaurantcoach.com

 

 

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Episode 32 – Becoming a True Leader with Bobby Shaw

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is Gallup Certified Strength Coach, Bobby Shaw. Bobby works with business leaders and restaurant owners to improve their results through developing a strong, strengths-based culture of leadership development within their organizations.

Connect with Bobby:

Twitter

Facebook

Linkedln

Instagram

Website

Look for Bobby’s book, Cutting Onions coming out this fall.

In closing…

Many leaders are really great at reading and understanding others. People skills are often seen as a trait of a leader. It’s true. You do need to be able to relate to others and inspire them to take action and grow.

The other side of the coin that many miss is self-awareness. Chinese philosopher, Lao Tzu once said, “Knowing others is wisdom. Knowing yourself is true mastery.” You have to know what are your strengths, weaknesses, and where lies the opportunity for personal growth. Remember that awareness precedes choice and choice precedes change. When you become self-aware and acknowledge what you’re good at (and what you suck at) you will be in a position to make better choices. That will create change in your restaurant and your life.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then go to the top of my website and click on the button that says Become A Client. You can fill out a short questionnaire and then you and I will schedule a 1 hour strategic planning session to get you clarity and some real solutions to get the restaurant and life you want. Stop beating your head against the wall in frustration, remember that true insanity is doing the same things over and over and expecting different results. Visit The Restaurant Coach.com today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon… When would NOW be a good time. There is also little known deal that you can pick up the paperback edition you also get the Kindle edition for FREE! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 31 – Being a Positive Force with Brian Duncan

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is noted wine expert and founder of the icon Chicago restaurant Bin 36, Brian Duncan. Brian has agreed to take on the list of questions for season two sent in by listeners like you…what I call is the Dirty Dozen.

Connect with Brian:

Twitter

Facebook

LinkedIn

Instagram

Website: Go Wine

In closing…

This is how culture works. It starts at the top and flows down.

The choke hold on any restaurant is the mindset of the owner and operators. You are your problems and you are your solution. You can get out of this by making a shift in your mindset. How can you do that? Get a coach or mentor to help you see through the story you keep telling yourself why you cannot have the restaurant you want. It’s not your staff. It’s not the economy. A lot of restaurants are recording record sales and profits this year. If your restaurant or life is not 100% the way you want it then you have to come to terms that It’s you.

You must breakup with the story and marry the truth. The truth will indeed set you free, after it first will really piss you off. If your restaurant is running you, then today is your day to do something about it. Taking control will not be easy when you’ve allowed it to get away from you. It will resist and push back. You will want to give in and go back to the easier way, don’t.

Anything worth fighting for is worth the struggle and discomfort. The most successful restaurant operators are comfortable with being uncomfortable. Tony Robbins says it best, “The quality of your life is in direct proportion to the amount of uncertainty you can comfortably deal with.”

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then go to the top of my website and click on the button that says Become A Client. You can fill out a short questionnaire and then you and I will schedule a 1 hour strategic planning session to get you clarity and some real solutions to get the restaurant and life you want. Stop beating your head against the wall in frustration, remember that true insanity is doing the same things over and over and expecting different results. Visit The Restaurant Coach.com today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon… When would NOW be a good time. There is also little known deal that you can pick up the paperback edition you also get the Kindle edition for FREE! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 30- Customer Service with Andrew Carlson

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is author, speaker, and customer service guru, Andrew Carlson.

Carlson Hospitality was founded by Andrew Carlson in 2017 with a single mission: to help restaurants create a sustainable business and impact their community through service in Los Angeles. We approach each of his clients with fresh eyes and develop custom-made strategies. Let Andrew help you make your dreams a reality.

Connect with Andrew:

Website

Instagram

Twitter

LinkedIn

Get Andrew’s book: Customer Service is the Bottom Line

In closing…

Incredible service not only is comprised of the mechanical aspects like serving from the left and clearing from the right, it also contains the human element. That’s called hospitality. When you combine the mechanical and human together it creates that synergy that today’s guests have come to expect. Here’s the real secret to amazing service… It has to be constantly managed and monitored. I’m a big believer that incredible service teams are orchestrated and guided like a well-choreographed ballet.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…when would NOW be a good time? There is also little known deal that you can pick up both Andrew and my book for a great package price (Plus the Kindle versions too)! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 29 – Connecting With Presence with Chloe DiVita

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is Chloe DiVita. An empowerment mentor and digital strategist who has worked with some amazing brands like BlogPaws. She is a sought-after public speaker that helps people connect their message with their community.

Connect with Chloe:

Website

Instagram

Twitter

LinkedIn

In closing…

Connecting is important for your brand to truly stand out. You have to connect with the guest and you have to connect with your team. Too many restaurants focus on the guest experience and ignore the team experience. You have to have both and some would argue that you should focus on the team experience a little bit more. Culture does flow down, not up. How you treat your team is how your team will treat your guests. Don’t neglect that.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…what are you waiting for? There is also little known deal that when you pick up a paperback copy, you get the Kindle version for free. I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 28 – Culture for Dummies with Mike Ganino

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today I am extremely honored to have Mike Ganino as my guest today. Mike is a culture guru and has a book being released in May title Culture for Dummies.

Connect with Mike:

Website

Instagram

Twitter

LinkedIn

Special Gift for Podcast Listeners: http://www.mikeganino.com/donald

Buy Mike’s Book on Amazon!

In closing…

Your restaurant’s culture is the life force of your brand. It creates energy. That energy transcends and influences your staff. That trickles down to encompass the guest experience. To those on the outside looking in, it can be either a beacon or a warning sign. Never underestimate the power culture has on your restaurant’s bottom line.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…what are you waiting for? There is also little known deal that when you pick up a paperback copy, you get the Kindle version for free. I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 27 – Let’s Talk Leadership with Yigal Adato

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today I am very honored to  introduce today’s guest, Yigal Adato to the show. Yidal is a world renown leadership expert and keynote speaker. Today he is going to give us his answers to the questions lined up for Season Two which I call The Dirty Dozen.

 Contact Yigal if you are interested in leadership coaching or if you are looking for a dynamic speaker for your event. http://yigaladato.com/

Pawn Leaders Podcast available on:

iTunes 

Stitcher Radio

In closing: Leadership in any business is about personal accountability and stepping up to actually be the lead your team wants. Remember that being a leader is not a title, it’s an act. A conscious act to help another person become their best, while at the same time becoming your best! What is the number one element missing in leadership today, you ask? It’s the raw courage needed to stand there and say, “I own this.”

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…what are you waiting for. There is also little known deal that when you pick up a paperback copy, you get the Kindle version for free. I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 26 – Bruce Irving from Smart Pizza Marketing

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. We are kicking off Season Two of the show and from listeners feedback you wanted more questions and more ways to turn your restaurant into the kick-ass establishment you know it can be. This season will be a mix of expert interviews and some deep dives into topics that you requested. Remember you can always email me topics or questions at donald@therestaurantcoach.com

With that let me introduce today’s guest:

 I am honored to have Bruce Irving from Smart Pizza Marketing on the show.

Welcome Bruce…

Links:

Smart Pizza Marketing

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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Episode 25 – Why Your Teamwork Might Suck

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Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 25. We have preached teamwork so much that the idea of teamwork has become diluted. We have poisoned our own restaurants by talking a good game that on the surface sounds wonderful. What we end up with in reality is far from the uplifting quote floating around the employee bulletin board or mentioned during pre-shift.

We have become cynical and weary when other talk about teamwork as if it is the proverbial “boy who cried wolf.” While we want teamwork, it has become elusive and hard to find in today’s restaurants. Sure, it’s easy to blame the younger generation and say they don’t know what teamwork is all about. That is an easy out and is not accurate. If they do not know what teamwork it, it is because of the fact we have not set the example. Let’s talk about why teamwork doesn’t always work.

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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Episode 24 – Hiring and Online Reviews with James Pecherski

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Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 24 and I am honored to have as my guest James Pecherski the owner at Casa Taco in Albuquerque. This segment was from my Facebook Live Show on Monday evening at 7:30 pm MST. Tonight we talk about hiring and the double edge sword of online reviews.

Casa Taco Website

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.

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