Tag Archives: Restaurant Success Summit

Episode 78 – Why Your Guest Journey is Mission Critical

August 6, 2021PodcastDonald Burns, Embrace the Suck, Leadership, marketing, masterminds, Outstanding Mindset, podcast, profits, restaurant business, Restaurant Coach, restaurant masterminds, Restaurant Success Summit, restaurants, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. What drives guest loyalty? Is it food? Is it service? Is it the decor? What if a little bit of everything that creates a specific guest journey. Your guest journey is a lot like your culture…it’s there weather you know it or not. And like your culture you either have a guest journey by design or default. It’s always better to create the one you want over the one your team wants. Today’s episode is from a session I did for the online Pizza Summit. The steps outlined in this session are what transforms an experience into a memorable one. It the formula to turn loyal guests into raving fans. Let’s jump into it…

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Episode 77 – Restaurant Success is 80% Mindset

July 25, 2021PodcastDonald Burns, Embrace the Suck, Leadership, marketing, masterminds, Outstanding Mindset, podcast, profits, restaurant business, Restaurant Coach, restaurant masterminds, Restaurant Success Summit, restaurants, Rev Ciancio, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. I get interviewed quite often to be on other podcast and today I wanted to share with you an interview I did with Rev Ciancio and John Shaw from their Restaurant Executive Mastery Podcast. During this interview I am going to tell you exactly why restaurants get stuck and what you need to focus on TODAY to break free from your restaurant running you. Let’s jump into the interview…

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Episode 76 – Listen To Your Guests Or Lose with Zack Oates

July 18, 2021PodcastDonald Burns, Embrace the Suck, Leadership, marketing, masterminds, Outstanding Mindset, podcast, restaurant business, Restaurant Coach, restaurant masterminds, Restaurant Success Summit, restaurants, Rev Ciancio, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Sucks, Zack Oatestherestaurantcoachpodcast

Welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. As restaurants recover from the pandemic you might have noticed a shift in guest dining behavior. While the pandemic did drive takeout and delivery to new heights…the demand is still high. Having a solid way to interact with your guests and maintain that sense of a “table touch” is what digital feedback is all about. My guest today is an expert at keeping that connection between your restaurant and the digital diner. Zack Oates is the founder of a company called Ovation. Not only is Zack an innovator, he’s also a really great guy that I am honored to call a friend. Let’s jump into my interview with Zack….

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Ovation

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Episode 75 – The REAL Secret to Restaurant Success is Culture

July 11, 2021PodcastCulture, Donald Burns, Embrace the Suck, Leadership, marketing, masterminds, Outstanding Mindset, podcast, restaurant business, Restaurant Coach, restaurant masterminds, Restaurant Success Summit, restaurants, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to The Restaurant Coach Podcast! It is the cure for the common restaurant. I’m putting the final edits on my third book called Your Restaurant Culture Sucks. I choose the topic of culture because I think it is the secret sauce that separates the good, from the great, from those that truly are outstanding in their market. Culture isn’t something that can be fixed quickly, especially if you’ve allowed a toxic one to run amuck in your restaurant. Today’s session is from a session I did in February 2020 at Hospitality Innovation Planet in Madrid. It has to be one of my favorite shows to speak at because they people there are like sponges when it comes to learning and improving themselves. The production is organized by my good friend and fellow consultant Eva Ballarin who runs a world class congress for those that want to become their best. If you have the chance to go then this is one show you want to put on your bucket list! Let’s go have a seat and image you’re there with me in Spain…

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Hospitality Innovation Planet

Eva Ballarin

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Take The Restaurant Checkup

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Episode 74 – Seven Rules for a Kick-Ass Restaurant

July 1, 2021PodcastDonald Burns, Embrace the Suck, Leadership, masterminds, Outstanding Mindset, podcast, restaurant business, Restaurant Coach, Restaurant Coach Nation, restaurant masterminds, Restaurant Success Summit, restaurants, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

I know they say that rules were made to be broken and for independent restaurants you really do want to break them especially when it comes to your training systems and marketing. Now when it comes to culture and operations there are some rules that you want to follow like they were carved into stone like the commandments! In fact there are seven rules you must follow religiously if you want to have a kick-ass restaurant. Today’s Sunday Seminar was taken from the LIVE training I do each weekend inside my private Facebook group called The Restaurant Coach Nation. It’s FREE to join, just answer three questions to make sure you work in the restaurant industry so I can keep the riff raff out. Just head to Facebook and search for The Restaurant Coach Nation. It’s that easy.

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Episode 64 – The Reason Your Time Management SUCKS

December 4, 2020PodcastDonald Burns, Embrace the Suck, Leadership, masterminds, Outstanding Mindset, podcast, restaurant business, Restaurant Coach, Restaurant KPI Mastery, restaurant masterminds, Restaurant Success Summit, restaurants, The Restaurant Coach, time management, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant.

On today’s episode it’s just you it’s just you and me. And I want to talk about the reason your time management sucks. Most restaurant owners feel that running a restaurant is a lot like getting stuck in quicksand.

That’s why I am going to give you the opportunity to try out coaching for yourself for just a dollar. The Restaurant Coach™ University is my #1 group coaching program in the world with members from 17 countries enrolled. It’s the fast track to getting results. You get 2 hours of LIVE coaching with me personally each month, plus 24/7 access to my private training library where I keep the good stuff and access to my private community where you can ask questions and get answers 7 days a week. Head over to the link in the show notes to get started now for $1 for the first 30-days.

Join The Restaurant Coach™ University for Just $1

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Episode 55 – 9 Ways to Make More Money

August 26, 2020PodcastDonald Burns, Embrace the Suck, KPIs, Leadership, masterminds, podcast, profits, Restaurant KPI Mastery, restaurant masterminds, Restaurant Success Summit, restaurants, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to The Restaurant Coach ™ Podcast, it is the cure for the common restaurant. This is a special edition of the show. For this episode it’s just going to be a conversation between you and me. I know that many restaurants are really struggling with profits. I want to share with you 9 Ways to Make More Money in 90-Days on this episode.

So let me start off with a question…Have you ever wanted more money in the bank? I think most people would say yes. And I’m here today to tell you getting more money comes down to a few key things…and yes, they are all legal.

Show Links: www.RestaurantKPIMastery.com

I want to hear from you! The easiest way to reach me is to text! +1 (505) 393-4750

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Episode 48 – How to Become Unshakable

March 29, 2020PodcastDonald Burns, Embrace the Suck, Leadership, masterminds, Outstanding Mindset, podcast, Restaurant Coach, Restaurant KPI Mastery, restaurant masterminds, Restaurant Success Summit, restaurants, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to The Restaurant Coach Podcast! This Coronavirus Pandemic has shaken up the restaurant world across the globe! To get you through this, you are going to have to dig down deep inside yourself and summon those superpowers you have let become dormant over the last few weeks or maybe even years.

This is episode 48, and today you need to hang on for a rough ride (which means be prepared for a few F-Bombs to be dropped) because we are going to have a talk about unleashing those superpowers I just mentioned. How to stop playing small so you can break free from where you are to getting the restaurant and life you know it can be. Especially now! You are going to need to get primal if you want to not just survive, if you want to thrive. If you are listening to this podcast, I know you want to succeed. How do I know this? Because you are listening to THIS podcast, you are a badass. So time to stop whining about what we lost, it’s gone—time to focus on what we can gain from this. Opportunity always comes after set back. You can’t see it now…but, believe me, it’s coming and those that are ready to grab it will win! Now, Please let me be clear that I don’t use expletive language to insult or put people down. I use it to break certain behavioral patterns to get you to wake up and pay attention. You’re listening to this podcast because you want more. More time. More money. More life! To do that, we have to get raw, real, and Relevant. I don’t want you wasting another day not moving your restaurant and your life forward, even if it is just a little. So, I will challenge you. I will push you. I will drop a few select words so you can wake the fuck up. My first business mentor sat me down and told me that I sucked at building a business, and he was right. I knew how to run a restaurant. But there is a big difference between running a restaurant and building a brand. And if you don’t think so, then you and I must talk! So, my passion and mission is to shake you out of the comfort zone you are in so you can have it all! Okay, enough of my rant for the day…let’s dive into the topic for today’s show…

A few years ago during one of the meetings of a mastermind group I was in of restaurant consultants and entrepreneurs, one of the members said a word that really got me thinking. They said that you had to be Unfuckwithable. I just love that word. Now for this episode I want you to change that to Unshakable!

Want to schedule a call on how to set your restaurant up with a solid comeback plan for the new post C-19 economy that will be created?

Schedule a call with me: www.therestaurantcoach.com

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Episode 46 – Don’t Settle For Average with Fred Langley

January 5, 2020PodcastDonald Burns, Embrace the Suck, Fred Langley, Leadership, masterminds, Outstanding Mindset, podcast, Restaurant Coach, restaurant masterminds, Restaurant Success Summit, Restaurant Systems Pro, restaurants, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. My mission is simple: to help independent restaurants move from the Valley of Mediocrity and ascend up the mountain of success to the level of becoming outstanding. For restaurant owners that means more money, more time, and more happiness. How is that possible? You start by not having your restaurant run you. We’ve all hear the advice that you need to work on your business and not in your business. Well, how do you do that? Schedule a call with me personally to discuss where your restaurant is now, where you want to be in 90-days, and let’s create a crystal clear path for you to get it. What’s the catch? You just need to head to my website at www.therestaurantcoach.com and schedule the call.

Now with that said, today I am joined on the show by restaurant expert, chef, fellow Coach, and software developer Fred Langley from Restaurant Systems Pro. This is a badass software system that will really help any independent restaurant add more to their bottom line! It’s the one platform that I recommend to all of my coaching clients. It will save you time so you can see more money in the bank. And who doesn’t want more money in their bank account? Fred has a fascinating background and story so let’s jump right into the conversation.

Book recommendation by Fred: Atomic Habits

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Episode 42 – 6 Steps to Set Your Restaurant for Success in 2020

December 5, 2019PodcastCulture, Donald Burns, Embrace the Suck, Leadership, masterminds, Outstanding Mindset, podcast, Restaurant Coach, restaurant masterminds, Restaurant Success Summit, restaurants, The Restaurant Coach, Your Restaurant Still Sucks, Your Restaurant Suckstherestaurantcoachpodcast

Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. Soon, the end is coming. Well the end of the year and like it or not 2020 will be here! Right now you are most likely making big plans and promises to yourself that 2020 is going to be your year! You are going to finally stop playing small and conquer your market.

Yeah, I know you made those same promises at the beginning of this last year too. This next year is going to be different, right?

Oh, Not so fast.

You need a better plan if you want to make 2020 your best year ever for your restaurant. Those big goals are not going to happen without one. In fact, the bigger your goals, the bigger and more badass plan you need to have to ensure they happen. That’s the thing most fail to do, write down a plan and then take action each day to seeing if you are moving closer to hitting those targets. Stop trying to keep all that stuff in your head and start writing it down where you can put it into a damn action plan!

Restaurant success isn’t rocket science, it’s people science. Once you understand that (and more importantly yourself) you’ll be on your way to finally breaking free from where you are now.

Here are 6 steps you must take to set your restaurant up for massive success in the new year or any year for that matter!

WAIT! The Restaurant Success Summit Recordings

The first annual Restaurant Success Summit was November 23-24, 2019 in Tucson, AZ.

5 industry experts from around the world came and shared their insights into getting the restaurant you want! If you were there, you know how powerful the two-day conference was! If you missed it you can still get valuable information from the recordings.

To make sure you get value, I added 15 additional hours of training videos from workshops and my private education stash!

What you’ll get:

The Restaurants Success Summit Live Stream Recordings – Both Days (20 hours)
The 10X profit Series Seminar with Donald Burns & Bo Bryant
Team USA Sessions at Hospitality Innovation Planet 2019
Recording of Winning The War for Talent Webinar
The 222-page downloadable Restaurant Success Summit Workbook
Speaker Presentations Downloads

This is 35 hours of pure restaurant education that will get you closer to having the restaurant you want!

What attendees of The Restaurant Success Summit had to say:

“Truly a fascinating weekend. Every speaker brought value. Thank you!” -John Lenertz. Owner, Hickory Jack’s BBQ

“No words. An amazing experience!” – Ximena de Obaldía, Owner, El Trapiche Restaurante

“It was amazing, very informative, very educational. I know my team, and I learned so much. We are excited to execute.” -Johnny Robertson, Owner, Outlaw Grill

GET ACCESS NOW

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