Episode 84 – Fatal Mistakes That Restaurants Make



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. I just wrapped up my annual three day in person LIVE event called The Restaurant Success Summit and if you missed it…You missed over 18 hours of knowledge bombs being dropped from guest speakers like Kelley Jones, Bruce Irving, Bo Bryant, Zack Oates, Eva Ballarin and myself. It was intense and I saw a few people fill up two notebooks.

Now if you missed that…I have another opportunity for you to still get some tools that can get your restaurant ready to THRIVE in 2022. Starting November 17th I am going to be doing the 3-Days To Thrive Challenge! And here’s the best part…it’s totally FREE for the first 100 people to sign up. You give me three days and I’ll give you the very best tools I have shared with members over this past year that I have seen have the biggest impact on their culture and bottom line. You give me the commitment of your time and I’ll deliver the goods. Sound fair?

If you want I sign up just head over to 3DaysToThriveChallenge.com and save your spot. I’m going to keep it a small group so I wouldn’t wait. That’s www.3DayToThriveChallenge.com Okay. As I look back over these last 12 years I have spent building The Restaurant Coach brand I’ve looked over past coaching notes and I have identified the 19 most lethal mistakes that average restaurants make!

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Episode 83 – The Cure For the Labor Crisis



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. So let me ask you a question…are you having a hard time finding people to work at your restaurant? I hear from so many restaurant owners each week saying that the war for talent is on like Donkey Kong. But is it really? Do we have a war FOR talent or is this in reality a war WITH talent. When people say that “These kids today just don’t want to work” my reply is “that’s not true. They just don’t want to work for you.” I want to share with you today the same cure I teach members of my Restaurant Accelerator Coaching Program. I can say with 100% certainty that when you implement the things I am going to share with you on this episode, you won’t have a labor shortage again. And all of this started with a dream I had….

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Restaurant Owner Bootcamp

Restaurant Success Summit

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Episode 82 – Lessons from Wolfgang Puck’s Kitchen with Gregg Brickman



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. If you are looking for the edge that could give you the breakthrough you want for your restaurant then check out a couple of my LIVE training sessions that I offer in Scottsdale, Arizona. Every other month I hold a very intimate and intense two-day workshop called The Restaurant Owner Bootcamp when we dig deep into The 8 Driving Forces of Restaurant Success. You can find more info and secure your seat for the next Bootcamp at www.RestaurantOwnerBootcamp.com. And every October I have my premier 3-day event called The Restaurant Success Summit with 5 other industry’s experts and a massive 18 hands-on workshops in just 3-days. You can get seats for this event at www.RestaurantSuccessSummit.com. Okay, no more sales pitches. Today, I am honored to have a long overdue conversation with a fellow Wolfgang Puck Alumni Chef Gregg Brickman. Greg and I ran the famous Wolfgang Puck Catering and as we look back we see that some of the best training we every received about build a team and culture came from those years with Wolf. Let’s jump into the interview…

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Book A Success Strategy Session

Restaurant Owner Bootcamp

Restaurant Success Summit

Get Daily Text Tips To Make Your Restaurant Better

Join The Restaurant Coach Nation


Episode 81 – The 12 Bullsh*t Lies You Tell Yourself



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. Make sure to mark you calendar and secure your seat for my annual Restaurant Success Summit in Scottsdale, Arizona this October 25-27th. It’s 3 intense days with 18 workshops and six industry experts that are all committed to you breaking free from average. You can grab a ticket while they are available at www.RestaurantSuccessSummit.com. So, today, I have a treat for you. I’m going to share a chapter from the NEW audio-book edition of Your Restaurant Still Sucks. Yes for a few years now people having been asking me when are your books coming out on audio. Well, the first one is here and available on Audible and iTunes. My second book Your Restaurant Still Sucks in is production and my third book Your Restaurant Culture Sucks and the audio will be out just before Christmas. I want to give you fair warning that I hired a professional narrator…Sean Pratt to read my books for the audio version and there is a few reasons why. Number one: he’s a professional and has recorded 1000’s of book from some big name authors so I was honored that he liked my books and agreed to do them. Number Two: he’s damn good. Wait until you take a listen and you’ll see that he brings a great entertainment angle to the books and I myself have listened to it five times already! And number three: I teach my coaching clients to outsource things that they do in their restaurant to others so they can focus more on working ON their restaurant instead on IN their restaurant. This was a time when I felt that using a professional was a smart move that would allow me to focus more on coaching my clients, working with my Restaurant Masterminds group, and creating new courses for my Restaurant Coach University. I would have been a hypocrite if I didn’t follow my own advice. So without further a due, here is a sample from Your Restaurant Sucks….The 12 Bullshit Lies You Tell Yourself That Hold Your Restaurant Hostage

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Episode 80 – Running a Restaurant is Like Herding Cats



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant restaurant. If you haven’t heard, my first book: Your Restaurant Sucks is going to be available on Audible! I was fortunate to work with Professional narrator Sean Pratt on this project. The book sounds amazing and I hope you enjoy the audio version as much as I do! On today’s episode, I am taking you behind the scenes and letting you sit in on a team coaching session where I talk about how restaurant leadership is a lot like herding cats. Now, if you think herding cats is easy…think again. Take notes and if you have questions, send me an email at donald@therestaurantcoach.com. Let’s jump into the session…

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Book A Success Strategy Session

Restaurant Success Summit

Get Daily Text Tips To Make Your Restaurant Better

Join The Restaurant Coach Nation


Episode 79 -The Cure To Finding Staff…It’s Your Culture!



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. First off I want to announce some exciting news! My first book Your Restaurant Sucks is going to be available on Audible very soon as an audio book! Yes, I know it’s taken awhile to get here and I am very excited to finally be able to get that out. Also, my third book and the audio book for Your Restaurant Culture Sucks will both be released in October. I also have my two-day Restaurant Owner Bootcamp coming up…I’ll put a link in the show noted for details and how you can attend. And last but not least I am holding my 3-day Restaurant Success Summit this October 25-27 in Scottsdale with 15 sessions and I am bringing in four epic experts to show you how to set your restaurant up for massive success! Speaking about culture? Are you having a hard time finding people to work with you? If so, you are not alone. I honestly think that the restaurant industry has done this to ourselves by creating an work environment that is plagued as a bad joke. How do we overcome this stigma? By taking control of our culture and showing the world that your restaurant is different. In this episode I’m going to let you sit in on a training session I did for my Facebook group called The Restaurant Coach Nation. Let’s see how you can create a culture that attracts top talent…

Show Links:

Book A Success Strategy Session

Restaurant Owner Bootcamp

Get Daily Text Tips To Make Your Restaurant Better

Join The Restaurant Coach Nation

 


Episode 78 – Why Your Guest Journey is Mission Critical



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. What drives guest loyalty? Is it food? Is it service? Is it the decor? What if a little bit of everything that creates a specific guest journey. Your guest journey is a lot like your culture…it’s there weather you know it or not. And like your culture you either have a guest journey by design or default. It’s always better to create the one you want over the one your team wants. Today’s episode is from a session I did for the online Pizza Summit. The steps outlined in this session are what transforms an experience into a memorable one. It the formula to turn loyal guests into raving fans. Let’s jump into it…

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Grab a Seat at The Restaurant Owner Bootcamp


Episode 77 – Restaurant Success is 80% Mindset



Welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. I get interviewed quite often to be on other podcast and today I wanted to share with you an interview I did with Rev Ciancio and John Shaw from their Restaurant Executive Mastery Podcast. During this interview I am going to tell you exactly why restaurants get stuck and what you need to focus on TODAY to break free from your restaurant running you. Let’s jump into the interview…

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Episode 76 – Listen To Your Guests Or Lose with Zack Oates



Welcome to another episode of The Restaurant Coach Podcast. It is the cure for the common restaurant. As restaurants recover from the pandemic you might have noticed a shift in guest dining behavior. While the pandemic did drive takeout and delivery to new heights…the demand is still high. Having a solid way to interact with your guests and maintain that sense of a “table touch” is what digital feedback is all about. My guest today is an expert at keeping that connection between your restaurant and the digital diner. Zack Oates is the founder of a company called Ovation. Not only is Zack an innovator, he’s also a really great guy that I am honored to call a friend. Let’s jump into my interview with Zack….

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Ovation

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Episode 75 – The REAL Secret to Restaurant Success is Culture



Welcome to The Restaurant Coach Podcast! It is the cure for the common restaurant. I’m putting the final edits on my third book called Your Restaurant Culture Sucks. I choose the topic of culture because I think it is the secret sauce that separates the good, from the great, from those that truly are outstanding in their market. Culture isn’t something that can be fixed quickly, especially if you’ve allowed a toxic one to run amuck in your restaurant. Today’s session is from a session I did in February 2020 at Hospitality Innovation Planet in Madrid. It has to be one of my favorite shows to speak at because they people there are like sponges when it comes to learning and improving themselves. The production is organized by my good friend and fellow consultant Eva Ballarin who runs a world class congress for those that want to become their best. If you have the chance to go then this is one show you want to put on your bucket list! Let’s go have a seat and image you’re there with me in Spain…

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Hospitality Innovation Planet

Eva Ballarin

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