Category Archives: Podcast

Episode 23 – Wine, Culture and the State of the Restaurant Industry with Brian Duncan



Welcome to The Restaurant Coach™ Podcast. It is the cure for the common restaurant. This is episode number 23. This episode was taken from Facebook show. I do apologize for some of the tech issues, however the information from my guest was too good not to share.

Welcome to The Restaurant Coach Facebook LIVE Talk Show. I am your host Donald Burns and this show is one I do weekly to bring you industry insights and solutions to help you get the restaurant you want. Tonight’s guest is an icon in the Chicago restaurant world. It’s with great pleasure that I welcome the founder of Bin 36 and the owner of Down to Earth Wine Concepts, my good friend Brian Duncan to the show.

Link:

Go Wine

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.


Episode 22 – Let’s Talk About Your Culture



Welcome to The Restaurant Coach™ Podcast. It is the cure for the common restaurant. This is episode number 22 today I want to talk about Culture. You’ve heard that word before. Contrary to what some believe it’s not an urban myth. Culture is the lifeblood of your restaurant and bar. It’s a beacon that sends a vibe to those that like the message your culture sends out. It’s like your own personal bat signal for your brand. So yes, it’s a big deal.

Join me live for my Facebook Talk Show Monday evenings at 7:30pm MST.

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

Subscribe to my YouTube Channel

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com to APPLY TODAY.


Episode 21 – Stop Saying Think Like An Owner



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 21 tonight I want to talk about a common phrase I hear said everyday in restaurants…If you are a restaurant owner or manager (ugh, I do not like the word manager, however bear with me). You have probably either spoken these words or heard them said to you, “You need to think like an owner!”

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

BONUS for Podcast Listeners:

Hi, this is Kim, Business Manager at The Restaurant Coach™. If you’re listening to this podcast it means you’re ready, no more than ready to have a major breakthrough in your business. You’re hungry for change and you’re hungry for growth. That’s why you’re feeding your mind right now with all of this valuable information. But to drive those changes, to be really smart about what you’re doing and to make the right choices before you take action, you need help from someone who’s been there, someone to coach you through it. Even just someone to help you look at your business differently. That’s what a mastermind group is designed to do. Work with other high achieving restaurant professionals to grow your business exponentially. Donald Burns, The Restaurant Coach™ is offering a FREE one-on-one business strategy session for listeners of this podcast. That’s right, a one-on-one session with The Restaurant Coach™ himself (a $500 value), completely FREE, no strings attached. Just go to www.restaurantmasterminds.com  to APPLY TODAY.


Episode 20 – Talking Bots with Bruce Irving



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 20 and I am honored to have as my guest Bruce Irving from Smart Pizza Marketing. This segment was from my Facebook Live Show on Monday evening at 7:30 pm MST. Tonight we talk about the hottest thing to hit marketing for restaurants…chat bots!

Links:

Smart Pizza Marketing

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds


Episode 19 – Food with Love



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 19 and I am honored to have as my guest James Pecherski the owner at Casa Taco in Albuquerque. This segment was from my Facebook Live Show on Monday evening at 7:30 pm MST. Tonight we talk about tacos and making food with love.

Casa Taco Website

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds


Episode 18 – Crush Your Goals!



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 18 and I am honored to have as my guests Andrew Carlson author of Customer Service is the Bottom Line and Bruce Irving from Smart Pizza Marketing. This segment was from my Facebook Live Show on Monday evening at 7:30 pm MST. Tonight we talk about crushing your goals for the year!

Links:

The Restaurant Coach Facebook Page

Smart Pizza Marketing

Andrew Carlson’s Website


Episode 17 – Three Guys Talking Restaurants



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 17 and I am honored to have as my guests Andrew Carlson author of Customer Service is the Bottom Line and Bruce Irving from Smart Pizza Marketing. This segment was from my Facebook Live Show on Monday evening at 7:30 pm MST. Some great tips in here for getting more from yourself and your restaurant.

Links:

Smart Pizza Marketing

Andrew Carlson’s Website

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)


Episode 16 – Rules of Hospitality with Kelley Jones



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 16 and I am honored to have as my guest, a friend, and fellow industry expert Kelley Jones to the show! Kelley is an icon in the restaurant and bar industry.

Kelley Jones is the founding partner of Hospitality Alliance and principal of Kelley Jones Hospitality with offices in New York City and Las Vegas. His ventures include the Mayfair Hotel in Los Angeles, California; The Dapper Doughnut and Proof Tavern in Las Vegas, Nevada. Kelley has been retained by ITV Studios to create “Hell’s Kitchen the restaurant” which ITV plans to roll out internationally and retained by The Related Group in Miami, Florida as asset manager for their F&B operations at Hyde Beach Kitchen & Cocktails. Jones instructs the culture and leadership training for all managers and team members for the Madison Square Garden Company at their venues including LA Forum, Chicago Theater, Beacon Theater, MSG and Radio City Music Hall. He trains teams at Newark Airport for OTG Management and Tom Bradley International Terminal at LAX for Westfield. Jones launched Gaku Ramen, loosely translated in Japanese to “educated noodle”, in Burlington Vermont with a planned expansion into college towns across the North East.

Previously, Jones opened Hops & Harvest with James Beard award winning partner Bradley Ogden, an American farm to table comfort food concept. He also partnered with Top Chef Angelo Sosa on Poppy Den an Asian gastro-pup and retained Sosa as his culinary consultant at The Malibu Inn on Malibu Beach, California. He partnered with Iron Chef Geoffrey Zakarian at Tudor House and HIGHBAR on Miami’s South Beach and opened Todd English Pub as managing partner in Las Vegas. He created Suite & Tender at the Se Hotel in San Diego and Eden on Miami’s South Beach, both with Michelin 2 Star Chef Christopher Lee.

Jones has been on the opening executive teams of some of the country’s leading hotel brands including The Monaco Washington DC, Hudson New York, Clift San Francisco, Argonaut San Francisco, and Mandalay Bay Resort & Casino Las Vegas. Jones has managed the operating teams of eight of the top 100 highest grossing restaurants in the country and has led the opening teams of five of the top 100 highest grossing restaurants in the United States. Jones held senior executive level positions with three of the top 75 multi-concept restaurant operators in the country (#’s 3,7 and 15) as ranked by Restaurant & Institutions Magazine.

Because of his expertise in the hospitality industry, Jones is often tapped to share his views and insight at conferences around the country including National Restaurant Association Show, Nightclub & Bar Show, Hospitality Design Boutique Expo, ALSD Conference, RD&E Conference, G2E Summit, the inaugural Independent Lodging Congress, Temple University School of Hospitality and Tourism, Florida International University and UNLV. He has been interviewed and quoted in industry magazines such as Nations Restaurant News, Restaurant & Institutions, Market Watch, Cheers, Restaurant Business, Food and Beverage Underground, Food Arts, Hospitality Design, Tasting Panel and Wine Enthusiast.

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)

 


Episode 15 – 10X Your Restaurant with Ron “Bo” Bryant



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is episode number 15 and I am honored to have as my guest, a friend, and Shamrock Foods Consultant, Ron “Bo” Bryant on the show!

At Shamrock Foods, he is the Architect of Emerging Chains Consulting & Development. Customized consultation services for large emerging concepts to capture and compare efficiencies, best and next practices, organizational development, technology innovations, profit strategies and scalability for sustainable, responsible and profitable growth.

Connect with Bo on LinkedIn

Join me live for the show!

The Restaurant Coach Facebook Page

Download my Manifesto for Outstanding Restaurants

Join Restaurant Masterminds

My Book: Your Restaurant Sucks! (get the paperback and you’ll get the Kindle Version for FREE!)


Episode 14 – Marketing Tips with Nick Fosberg



Welcome to The Restaurant Coach Podcast. It is the cure for the common restaurant. This is lucky episode number 14 and I am honored to have as my guest, a friend,  and marketing expert Nick Fosberg on the show.

Who is Nick Fosberg? Let me allow him to tell his story….

“To make a long story short, I’ve been in the bar business s since the day I was born, at the age of 26 I bought my first bar from my father. I thought I knew it all but I was wrong. After 6 months of owning the bar I had 3 new bars open in my area, the economy was forcing my loyal regulars to hold on even tighter with their money, and the truth is, I was clueless about how to attract new paying customers.

On the verge of going bankrupt, I looked into every industry website, magazine, and book on how to increase my sales and profits and how to get new customers in my doors then turn them into repeat loyal customers. The results…. I found no answers that gave me a direct answer.

Nick Fosberg

Nick Fosberg

So I started buying small business marketing books, courses, and going to seminars. I became a marketing junkie, but the problem I then had was “Information Overload.” I didn’t know exactly where to start. I became even more desperate and reached out to a small business marketing coach and said “Here’s where I am in my business, here’s where I want to be, I don’t give a shit what it takes to get me there, just show me and tell me what I need to do and I’ll do it!!”

Within 8 months of working with my marketing coach, I doubled my sales, and I had a consistent flow of new customers coming in my doors. What he taught me was a completely different and unique way to market my business. A way that made me stand out from my competition, that attracted new customers easier than anything I had tried before and turned a good percentage of them into loyal regulars. He showed me how to nearly eliminate any risk on my marketing dollars…..And when you can nearly eliminate any risk on your marketing dollars, you can dominate the competition.

After being interviewed by Nightclub & Bar, Bar Business Magazine, and On Premise Magazine for one of my most successful & profitable promotions that my marketing coach and I had created, I started to get e-mails and phone calls from bar owners around the country, asking me for advice. I’m not going to lie, I was a little flattered, but it felt good being able to help owners, provide them with advice, and have them thank me for making their lives more profitable.

This is when I decided to start Bar Owner Marketing Systems / Bar Restaurant Success and provide our industry with the most important and valuable answers everyone is looking for… How to get more new paying customers in our doors, with very little risk on our marketing dollars, and how to create highly profitable promotions that provide us with big pay days.

I’ve now become the industries leading marketing and promotional authority & I’ve helped hundreds of bar owners all over the US and Canada take their business to the next level by applying my LRVO Marketing & Promotional Formula into their business.