Tag Archives: Customer Service is the Bottom Line

Episode 30- Customer Service with Andrew Carlson

Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is author, speaker, and customer service guru, Andrew Carlson.

Carlson Hospitality was founded by Andrew Carlson in 2017 with a single mission: to help restaurants create a sustainable business and impact their community through service in Los Angeles. We approach each of his clients with fresh eyes and develop custom-made strategies. Let Andrew help you make your dreams a reality.

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Get Andrew’s book: Customer Service is the Bottom Line

In closing…

Incredible service not only is comprised of the mechanical aspects like serving from the left and clearing from the right, it also contains the human element. That’s called hospitality. When you combine the mechanical and human together it creates that synergy that today’s guests have come to expect. Here’s the real secret to amazing service… It has to be constantly managed and monitored. I’m a big believer that incredible service teams are orchestrated and guided like a well-choreographed ballet.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…when would NOW be a good time? There is also little known deal that you can pick up both Andrew and my book for a great package price (Plus the Kindle versions too)! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com