Episode 60 – How to Convert Guests Into Raving Fans with Rev Ciancio

Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. Is it just me or are you seeing the restaurant world changing right before your eyes? It’s crazy out there right now. So what can you do to help stabilize some of the insanity going on around you? It’s hard to control sales, but one thing you can control is your profitability! Since COVID hit, I have had all of my private coaching clients and members of my mastermind group shift their focus on increasing profits. How do you ask? It’s not as hard as you think. I actually outline the steps you need to take in an eBook called: 9 Ways to Make More Money in 90-Days! It’s a bold statement that I have proven works in any size restaurant. In fact, I beta tested this system out with over 100 independent restaurants in 7 different countries and everyone who followed the system saw an increase in their profits. Head over to www.restaurantKPimastery.com to grab the eBook and get started.

Turning one time guests into repeat guests is always the goal for any restaurant. The real secret is to make that returning guest a raving fan. When you have raving fans, they don’t just come down when you have a coupon or discount. They drive past all the others to visit you. Loyal guests are your salvation when times get tight. People still eat out even when times are tough like they are now. It might be dine in, takeout, or delivery. When someone spends money with them you must be capturing their data so you can start a relationship with them. That is the first step to creating raving fans.

My guest today is a master at helping restaurants convert regular guest into raving fans. Rev Cancio is a real ordained minister that found his true calling helping restaurants. Let’s jump into the interview…