You know what I love? I love culture! Well, I love a great culture that helps people reach there potential. Toxic cultures suck and sadly 80% of independent restaurants have a culture that keeps them hostage to working IN their business and not ON there business. But, here’s the inside secret…culture can be changed. Now, is it easy. Oh hell no! Is it required if you ever want to break free from your restaurant running your life? Oh hell yes! How do you start? It starts with getting clear on your core values and then getting on your soapbox and preaching these values every single day.
My good friend is Zack Oates who runs an incredible tech company called Ovation. The thing that impresses me about Zack is not just the amazing service he offers which allows restaurants to create a better guest experience for their guests digitally…he also has created an incredible culture that has allowed his brand to see rapid growth year after year. Today I had a chance to ask he what are the keys to achieving a successful culture. Let’s go to the studio…
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