Monthly Archives: May 2018

Episode 32 – Becoming a True Leader with Bobby Shaw

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is Gallup Certified Strength Coach, Bobby Shaw. Bobby works with business leaders and restaurant owners to improve their results through developing a strong, strengths-based culture of leadership development within their organizations.

Connect with Bobby:

Twitter

Facebook

Linkedln

Instagram

Website

Look for Bobby’s book, Cutting Onions coming out this fall.

In closing…

Many leaders are really great at reading and understanding others. People skills are often seen as a trait of a leader. It’s true. You do need to be able to relate to others and inspire them to take action and grow.

The other side of the coin that many miss is self-awareness. Chinese philosopher, Lao Tzu once said, “Knowing others is wisdom. Knowing yourself is true mastery.” You have to know what are your strengths, weaknesses, and where lies the opportunity for personal growth. Remember that awareness precedes choice and choice precedes change. When you become self-aware and acknowledge what you’re good at (and what you suck at) you will be in a position to make better choices. That will create change in your restaurant and your life.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then go to the top of my website and click on the button that says Become A Client. You can fill out a short questionnaire and then you and I will schedule a 1 hour strategic planning session to get you clarity and some real solutions to get the restaurant and life you want. Stop beating your head against the wall in frustration, remember that true insanity is doing the same things over and over and expecting different results. Visit The Restaurant Coach.com today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon… When would NOW be a good time. There is also little known deal that you can pick up the paperback edition you also get the Kindle edition for FREE! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 31 – Being a Positive Force with Brian Duncan

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is noted wine expert and founder of the icon Chicago restaurant Bin 36, Brian Duncan. Brian has agreed to take on the list of questions for season two sent in by listeners like you…what I call is the Dirty Dozen.

Connect with Brian:

Twitter

Facebook

LinkedIn

Instagram

Website: Go Wine

In closing…

This is how culture works. It starts at the top and flows down.

The choke hold on any restaurant is the mindset of the owner and operators. You are your problems and you are your solution. You can get out of this by making a shift in your mindset. How can you do that? Get a coach or mentor to help you see through the story you keep telling yourself why you cannot have the restaurant you want. It’s not your staff. It’s not the economy. A lot of restaurants are recording record sales and profits this year. If your restaurant or life is not 100% the way you want it then you have to come to terms that It’s you.

You must breakup with the story and marry the truth. The truth will indeed set you free, after it first will really piss you off. If your restaurant is running you, then today is your day to do something about it. Taking control will not be easy when you’ve allowed it to get away from you. It will resist and push back. You will want to give in and go back to the easier way, don’t.

Anything worth fighting for is worth the struggle and discomfort. The most successful restaurant operators are comfortable with being uncomfortable. Tony Robbins says it best, “The quality of your life is in direct proportion to the amount of uncertainty you can comfortably deal with.”

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then go to the top of my website and click on the button that says Become A Client. You can fill out a short questionnaire and then you and I will schedule a 1 hour strategic planning session to get you clarity and some real solutions to get the restaurant and life you want. Stop beating your head against the wall in frustration, remember that true insanity is doing the same things over and over and expecting different results. Visit The Restaurant Coach.com today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon… When would NOW be a good time. There is also little known deal that you can pick up the paperback edition you also get the Kindle edition for FREE! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 30- Customer Service with Andrew Carlson

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is author, speaker, and customer service guru, Andrew Carlson.

Carlson Hospitality was founded by Andrew Carlson in 2017 with a single mission: to help restaurants create a sustainable business and impact their community through service in Los Angeles. We approach each of his clients with fresh eyes and develop custom-made strategies. Let Andrew help you make your dreams a reality.

Connect with Andrew:

Website

Instagram

Twitter

LinkedIn

Get Andrew’s book: Customer Service is the Bottom Line

In closing…

Incredible service not only is comprised of the mechanical aspects like serving from the left and clearing from the right, it also contains the human element. That’s called hospitality. When you combine the mechanical and human together it creates that synergy that today’s guests have come to expect. Here’s the real secret to amazing service… It has to be constantly managed and monitored. I’m a big believer that incredible service teams are orchestrated and guided like a well-choreographed ballet.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…when would NOW be a good time? There is also little known deal that you can pick up both Andrew and my book for a great package price (Plus the Kindle versions too)! I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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Episode 29 – Connecting With Presence with Chloe DiVita

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Welcome to The Restaurant Coach™ Podcast it is the cure for the common restaurant. Today my guest is Chloe DiVita. An empowerment mentor and digital strategist who has worked with some amazing brands like BlogPaws. She is a sought-after public speaker that helps people connect their message with their community.

Connect with Chloe:

Website

Instagram

Twitter

LinkedIn

In closing…

Connecting is important for your brand to truly stand out. You have to connect with the guest and you have to connect with your team. Too many restaurants focus on the guest experience and ignore the team experience. You have to have both and some would argue that you should focus on the team experience a little bit more. Culture does flow down, not up. How you treat your team is how your team will treat your guests. Don’t neglect that.

If you are looking for more tools to take your restaurant to the next level, go and stop by The Restaurant Coach™ Website. Sign up for my FREE 4-Part Course called The Restaurant Success Series. Yes, you heard correct, it’s FREE. I really want to help you get the restaurant you want. The course shows you four keys it takes to run a successful restaurant. If you want more intense results then email me to schedule a call about my Restaurant Masterminds Group or for  a conversation on a customized restaurant coaching program for your restaurant. Visit The Restaurant Coach today.

If you have not picked up a copy of my book Your Restaurant Sucks! Embrace the suck. Unleash your restaurant. Become outstanding on Amazon…what are you waiting for? There is also little known deal that when you pick up a paperback copy, you get the Kindle version for free. I love to hear from listeners on topics or questions you would like to have my guests on this show answer, so email me at donald@therestaurantcoach.com

 

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